soundsofstyle Return Policy:
Thank you for choosing soundsofstyle! We strive to provide you with the best shopping experience possible. However, if you are not completely satisfied with your purchase, we are here to assist you with our return policy.
Return Eligibility:
- Returns are accepted within 10 days of the original purchase date.
- Returns are applicable only for quality-related issues or damages. Please note that we do not accept returns for size exchanges or change of mind.
Return Process: To initiate a return, please follow these steps:
- Contact our customer support team within 10 days of receiving your order by sending an email to customercare@soundsofstyle.in or by sending images via Whatsapp to 8650300188. Please include clear images of the quality issue or damage.
- Our customer support team will review your request and provide further instructions.
- If the return is approved, we will provide you with a return authorization.
- Carefully package the item in its original packaging, including any accessories and tags.
- Hand over the packaged item to the shipping agent during the scheduled pickup.
Return Conditions:
- The item must be unused, in its original condition, and in the original packaging.
- Returns must be accompanied by a proof of purchase, such as the order number or receipt.
- Any items received without an email return authorization or that do not meet the return conditions will not be accepted and will be returned back to the customer at their cost.
Refund Process:
- Once we receive the returned item and verify its condition, we will initiate the refund process.
- Refunds will be processed to the original payment method used for the purchase.
- Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or credit card provider.
Exchanges:
- As mentioned earlier, we do not offer exchanges for size or color variations. If you wish to obtain a different size or color, we kindly ask you to place a new order on our website.
Please note:
- We reserve the right to refuse any return that does not meet the above conditions.
- If you receive an incorrect or defective item, please contact us immediately, and we will resolve the issue promptly.
If you have any questions or need further assistance regarding our return policy, please feel free to contact our customer support team. We are here to help!
Thank you for choosing soundsofstyle. We appreciate your understanding and support.
Sincerely,
soundsofstyle Team